Refund & Return Policy

At Franing Lighting, we value your satisfaction. If for any reason you are not happy with your purchase, our refund and return policy is designed to make the process simple and transparent.

1. Return & Exchange Window

• We accept returns and exchanges within 30 days of delivery.

• Items must be:

  • Unused, uninstalled, and in original condition.

  • With original tags and packaging.

  • Accompanied by a receipt or proof of purchase.

EU Customers: In accordance with EU regulations, you have a 14-day cooling-off period to cancel or return your order without providing a reason.

2. Reasons for Return

• Quality Issues or Shipping Damage

  • We provide free returns, exchanges, or replacements.

• Customer Preference (Non-Defect Reasons):

  • Examples: color not as expected, size too small/large, changed mind, incorrect item/quantity ordered, didn’t read description carefully.

  • In these cases:

    1. Customers are responsible for round-trip shipping costs.

    2. A 30% service fee will be deducted from the product price.

3. Non-Returnable Items

• Items returned after 30 days.

• Customized or made-to-order products.

• Items not in original condition (damaged, used, or missing parts not caused by our error).

• Misunderstandings regarding non-discounted items.

4. Refund Process

1. Contact Us: Email info@franing.com with your order number and reason for return.

2. Approval: Our team will confirm eligibility and provide the correct return address.

   • Note: Items returned without prior approval will not be accepted.

3. Shipping: Follow the return instructions and provide us with the return tracking number.

4. Processing:

   • Refunds are issued within 3–5 business days after we receive and inspect the item.

   • Refund time may vary (typically 7–14 business days) depending on your bank or credit card provider.

5. Shipping Costs

• Shipping costs are non-refundable once an order has shipped.

• If the package has not yet shipped, we can issue a full refund.

6. Order Cancellation

• Orders can be canceled within 4 hours after confirmation with no penalty.

• After 4 hours, cancellations may incur a 30% service fee.

• If your order has not shipped yet, please contact us to discuss cancellation options.

7. Delayed or Missing Refunds

If you haven’t received your refund after 14 business days:

1. Double-check your bank account.

2. Contact your credit card company.

3. Contact your bank.

4. If still unresolved, email us at info@franing.com.

8. Return Address

We operate multiple return facilities worldwide. Our support team will provide you with the appropriate return address based on your location.