Privacy policy

Privacy Policy

Last updated on March 15, 2025 at 5:00 p.m.

This Privacy Policy describes how Franing (“the Website,” “we,” or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make purchases on https://www.Franing.com (the “Website”) or otherwise communicate with us regarding the Website (collectively referred to as “Services”). For purposes of this Privacy Policy, “you” and “your” refer to you as a user of the Services, whether you are a customer, a Website visitor, or any other individual whose information we collect according to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use or access any Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated Privacy Policy on the Website, update the “Last Updated” date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

In order to provide the Services, we collect personal information from various sources, and have collected your personal information within the past 12 months as described below. The information we collect and use depends on how you interact with us.

In addition to the specific uses listed below, we may also use the information we collect about you to communicate with you, provide or improve or enhance the Services, comply with applicable legal obligations, enforce any applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we collect about you depend on how you interact with our Website and use our Services. When we refer to "personal information," we mean information that identifies, relates to, describes, or can be linked to you. The following sections describe the categories and specific types of personal information we collect:

Information We Collect Directly from You

The information you submit to us directly through our Services may include:

  • Contact Information: Your name, address, phone number, and email address.
  • Order Information: Your name, billing address, shipping address, payment confirmation, email address, and phone number.
  • Account Information: Your username, password, security questions, and other information used for account security purposes.
  • Customer Support Information: Information you choose to include in your communications with us, such as messages sent through our Services.

Some features of the Services may require you to provide certain information about yourself directly to us. You can choose not to provide such information, but doing so may prevent you from using or accessing those features.

Information We Collect About Your Usage

We may also automatically collect certain information about your interactions with the Services (“Usage Data”). To do this, we may use cookies, pixels, and similar technologies (“Cookies”). Usage data may include information about how you access and use our Website and your account, including device information, browser information, network connection details, your IP address, and other information about your interactions with the Services.

Information We Obtain from Third Parties

Finally, we may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:

  • Companies that support our Website and Services, such as Shopify.
  • Our payment processors who collect payment information (e.g., bank account, credit card or debit card information, billing address) to process your payments and complete your orders, fulfilling our contract with you.

When you visit our Website, open or click emails we send, or interact with our services or advertisements, we or third parties working with us may use online tracking technologies (e.g., pixels, web beacons, software development kits, third-party libraries, and cookies) to automatically collect certain information.

Any information we obtain from third parties will be handled in accordance with this Privacy Policy. See also the section below titled "Third-Party Websites and Links."

How We Use Your Personal Information

  • Providing Products and Services: We use your personal information to provide you with Services, fulfill our contract with you, including processing payments, fulfilling orders, sending notifications related to your account, purchases, returns, exchanges, or other transactions, creating, maintaining, and otherwise managing your account, arranging shipping, facilitating returns and exchanges, and other features and functions related to your account. We may also enhance your shopping experience by allowing Shopify to link your account with other Shopify services you may choose to use. In such cases, Shopify will handle your information in accordance with its privacy policy and consumer privacy policy.
  • Marketing and Advertising: We may use your personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional information via email, SMS, or mail, as well as displaying advertisements for products or services. This may include using your personal information to better customize services and advertisements on our Website and other sites.
  • Security and Fraud Prevention: We use your personal information to detect, investigate, or take action against potential fraud, illegal activities, or malicious activities. If you choose to use the Services and register an account, you are responsible for ensuring the security of your account credentials. We strongly recommend that you do not share your username, password, or other access details with anyone. If you believe your account has been compromised, please contact us immediately.
  • Communication and Service Improvement: We use your personal information to provide customer support and improve our Services. This is in our legitimate interest to respond to your needs, provide effective services, and maintain our business relationship with you.

Cookies

Like many websites, we use cookies on our Website. For specific information about the cookies we use in connection with Shopify's support of our store, please visit https://www.shopify.com/legal/cookies. We use cookies to support and improve our Website and Services (including remembering your actions and preferences), perform analytics, and better understand how users interact with the Services (managing, improving, and optimizing the Services in accordance with our legitimate interests). We may also allow third parties and service providers to use cookies on our Website to better customize services, products, and ads on our Website and other sites.

Most browsers accept cookies by default, but you can choose to set your browser to delete or refuse cookies. Please note that deleting or blocking cookies may negatively impact your user experience and may cause certain services (including specific features and general functionality) to not work properly or be unavailable. Additionally, blocking cookies may not completely prevent us from sharing information with third parties (e.g., our advertising partners).

Third-Party Websites and Links

Our Website may provide links to third-party websites or other online platforms operated by third parties. If you click on a link to a website not owned or controlled by us, you should review their privacy and security policies as well as any other terms and conditions. We do not guarantee or assume responsibility for the privacy or security practices of such websites, including the accuracy, completeness, or reliability of information on such sites. Information you provide in public or semi-public settings (including information shared on third-party social networking platforms) may also be visible to other users of the service and/or users of those third-party platforms, and may not be subject to the restrictions of us or those third parties.

Children’s Data

The Services are not intended for use by children, and we do not knowingly collect any personal information from children. If you are a parent or guardian of a child who has provided personal information to us, you may contact us using the contact details below to request the deletion of that information.

Security and Retention of Your Information

Please note that no security measure is perfect or impenetrable, and we cannot guarantee “absolute security.” Furthermore, any information you send to us may not be secure during transmission. We recommend that you do not use insecure channels to transmit sensitive or confidential information to us.

We retain your personal information for as long as necessary for different purposes, such as maintaining your account, providing services, complying with legal obligations, resolving disputes, or enforcing applicable contracts and policies.

California Online Privacy Protection Act (CalOPPA)

CalOPPA is the first state law in the United States requiring commercial websites and online services to post a privacy policy. This law extends far beyond California, requiring any individual or company in the U.S. (and potentially worldwide) that operates a website collecting personal identifiable information from California consumers to post a conspicuous privacy policy stating the information collected and with whom it is shared.

According to CalOPPA, we agree to the following:

  • Users can visit our site anonymously.
  • Once this privacy policy is created, we will add a link to it on our homepage or at least on the first significant page after entering our website.
  • Our Privacy Policy link includes the word "Privacy" and can easily be found on the specified page.
  • Users will be notified of any privacy policy changes:
    • On our Privacy Policy page.
  • Users can change their personal information:
    • By logging into their account.

How does our site handle "Do Not Track" signals?

We honor "Do Not Track" (DNT) signals and do not track, plant cookies, or use advertising when a DNT browser mechanism is in place.

Does our site allow third-party behavioral tracking?

No, we do not allow third-party behavioral tracking.

Children’s Online Privacy Protection Act (COPPA)

The Children’s Online Privacy Protection Act (COPPA) gives parents control over the collection of personal information from children under the age of 13. The Federal Trade Commission enforces COPPA rules that outline the steps website and online service operators must take to protect children’s online privacy and safety.

We do not specifically market to children under the age of 13.

Fair Information Practices

The Fair Information Practice Principles form the backbone of privacy law in the United States, and the concepts they include have played a significant role in the development of data protection laws worldwide.

In compliance with Fair Information Practices, in the event of a data breach, we will take the following responsive action:

  • We will notify users via email within 7 business days.

We also agree to the Individual Redress Principle:

  • This principle ensures that individuals have enforceable rights against data collectors and processors who fail to adhere to the law. It also grants individuals the right to take legal action through courts or government agencies against non-compliant data processors.

CAN-SPAM Act

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to opt out of receiving emails, and outlines tough penalties for violations.

We collect your email address to:

  • Send information, respond to inquiries, and/or other requests or questions.
  • Process orders and send information and updates related to orders.
  • Send additional information related to your product and/or service.
  • Market to our mailing list or continue to send emails to our customers after the original transaction has occurred.

To comply with CAN-SPAM, we agree to the following:

  • Not use false or misleading subjects or email addresses.
  • Identify the message as an advertisement in a reasonable way.
  • Include the physical address of our business or website headquarters.
  • Monitor third-party email marketing services (if used) for compliance.
  • Honor opt-out/unsubscribe requests quickly.
  • Allow users to unsubscribe using the link at the bottom of each email.

If you wish to unsubscribe from receiving future emails, you can:

  • Follow the instructions at the bottom of each email, and we will promptly remove you from all correspondence.

Your Rights

Depending on your place of residence, you may have some or all of the following rights with respect to your personal information. However, these rights are not absolute and may only apply in certain situations, and in some cases, we may deny your request as permitted by law.

  • Access/Information Rights: You have the right to request access to personal information we hold about you, including details of how we use and share your information.
  • Deletion Rights: You have the right to request that we delete your personal information.
  • Correction Rights: You have the right to request corrections to inaccurate personal information we hold about you.
  • Portability Rights: In certain circumstances and subject to certain exceptions, you have the right to receive a copy of the personal information we hold about you and request that we transfer it to a third party.
  • Restriction of Processing: You have the right to request that we stop or limit the processing of your personal information.
  • Withdrawal of Consent: When we rely on your consent to process your personal information, you may have the right to withdraw that consent.
  • Appeal: If we refuse to process your request, you have the right to appeal our decision by responding to our rejection.
  • Manage Communication Preferences: We may send you promotional emails, but you can opt out of receiving these emails at any time using the unsubscribe options provided in the emails we send you. If you choose not to receive these, we may still send you non-promotional emails, such as emails about your account or orders you've placed.

Complaints

If you have any complaints regarding how we handle your personal information, please contact us using the details provided below. If you are dissatisfied with our response to your complaint, depending on where you live, you may have the right to appeal our decision or file a complaint with your local data protection authority.

Contact Us

If you have any questions after reading this policy, would like to learn more about our privacy practices, or wish to file a complaint, please contact us via email at info@Franing.com or use the following contact details:

Email: info@Franing.com
Phone: +1 909 360 9656
WhatsApp: +1 603 414 5074
Service Hours: Mon to Fri 9:00 AM – 5:00 PM (GMT-8)
Address: 30 N Gould St Ste N, Sheridan, WY 82801